HOTEL RULES
✔️ Check-in & Check-out Timings
Check-in: 2:00 PM | Check-out: 12:00 PM
Early check-in and late check-out are subject to availability and may incur additional charges.
✔️ ID Requirements
All guests must present valid government-issued identification at check-in (Aadhaar Card, Passport, or Voter ID).
✔️ Room Occupancy
Maximum room occupancy is 2 adults and 2 children (under 12 years). Additional charges may apply for extra guests.
✔️ Children Policy
Children under 12 years stay free with an accompanying adult. A charge may apply for extra bedding.
✔️ Smoking Rules
Smoking is strictly prohibited inside rooms and indoor areas. Designated smoking areas are available.
✔️ Pets
Pets are not allowed on the property to ensure the comfort of all guests.
✔️ Parking
Complimentary parking is available for guests with prior reservation.
✔️ Alcohol Guidelines
Alcohol consumption is permitted in private rooms and designated areas. Please adhere to local laws.
✔️ General Conduct & Safety
Guests are requested to maintain respectful behaviour to ensure a peaceful environment for all.
✔️ Local Relevance
The hotel is centrally located near major attractions in New Delhi. Guests are encouraged to explore local culture respectfully.
CANCELLATION POLICY
✔️ Free Cancellation Window
Free cancellation is available up to 24 hours before the check-in time.
✔️ Late Cancellation
Cancellations made within 24 hours of check-in will incur a 1-night penalty.
✔️ No-Show Policy
No-show guests will be charged for the entire booking.
✔️ Early Departure
Guests who depart earlier than planned will be charged the full amount for the stay.
✔️ Modification Rules
Reservations can be modified based on availability. Any changes may result in rate adjustments.
✔️ Non-Refundable Conditions
Certain promotional rates may be non-refundable. Please review terms during booking.
HOUSE RULES
✔️ Cleanliness
Guests are expected to maintain cleanliness in their rooms. A housekeeping charge may apply for excessive mess.
✔️ Quiet Hours
Please respect quiet hours between 10:00 PM to 8:00 AM to ensure all guests can enjoy a peaceful stay.
✔️ Visitors
Visitors are permitted only in the hotel’s common areas and must sign in at the front desk.
✔️ Outside Food
Outside food and beverages are not allowed in the hotel to maintain quality and hygiene standards.
✔️ Damages
Guests will be held responsible for any damages caused to the property during their stay.
✔️ Use of Common Areas
Common areas, including the lobby, fitness center, and pool, are to be used in accordance with the hotel's safety guidelines.
✔️ Behaviour Expectations
Guests are expected to maintain appropriate behaviour, avoiding disruptive activities.
✔️ Safety & Prohibited Items
Weapons, illegal substances, and hazardous materials are strictly prohibited on the premises.
TERMS & CONDITIONS
✔️ Booking Confirmation
All reservations are subject to confirmation by The Grand Uddhav. A valid credit card is required at the time of booking.
✔️ Tariff & Taxes
Room rates are exclusive of applicable taxes and may vary based on the booking date, duration of stay, and room type.
✔️ Payment Methods
We accept payment via credit/debit cards, net banking, and other secure methods. Full payment is due upon check-in.
✔️ Force Majeure
The Grand Uddhav is not liable for any failure to provide services due to unforeseen circumstances such as natural disasters, strikes, or government restrictions.
✔️ Guest Liability
Guests are responsible for their personal belongings. The hotel is not liable for any loss or theft of items.
✔️ Right of Admission
The hotel reserves the right to refuse admission to any guest without the need to provide a reason, especially if the conduct is deemed inappropriate.
✔️ Refund Process
Refunds will be processed to the original method of payment within 7–10 business days.
✔️ Illegal Activities
Any illegal activities or violations of local laws will lead to immediate eviction from the hotel without refund.
✔️ Extended Stay Rules
Guests wishing to extend their stay must request at the front desk and are subject to availability and additional charges.
✔️ Policy Acceptance
By making a reservation, guests acknowledge and accept the terms and conditions of The Grand Uddhav.