? HOTEL RULES

At Crystal Inn, Agra, we aim to provide a safe, comfortable, and memorable stay for every guest. To ensure smooth operations, we kindly request adherence to the following rules.
✔️ Check-in is from 12:00 PM and check-out is by 11:00 AM; early check-in or late check-out is subject to availability and may attract additional charges.
✔️ Valid government-issued photo ID is mandatory for all staying guests; PAN card is not accepted as ID as per local guidelines.
✔️ Room occupancy must not exceed the allowed limit; additional guests require prior approval.
✔️ Children are welcome; extra bedding may incur added charges.
✔️ Smoking is strictly prohibited inside rooms; designated smoking areas are available.
✔️ Pets are not permitted within hotel premises.
✔️ Complimentary parking is provided for in-house guests; the hotel is not liable for vehicle damage or loss.
✔️ Alcohol consumption is allowed inside rooms only and must comply with local regulations.
✔️ Guests are requested to maintain decorum, respect staff, avoid loud activities, and follow all safety protocols.
✔️ Any non-compliance may result in cancellation of stay under the hotel’s right of admission policy.

? CANCELLATION POLICY

✔️ Guests may cancel their reservation free of charge up to 48 hours before the arrival date.
✔️ Cancellations made within 48 hours of arrival incur a one-night retention charge.
✔️ No-shows are charged the full amount for the entire stay.
✔️ Early departures are treated as cancellations and are non-refundable.
✔️ Reservation modifications are subject to availability and revised tariff differences.
✔️ Bookings made under non-refundable rates cannot be cancelled, modified, or refunded under any circumstances.
✔️ The hotel reserves the right to amend this policy during peak dates, holidays, or special events.

? HOUSE RULES

✔️ Guests are expected to maintain cleanliness and treat hotel property with care.
✔️ Quiet hours are observed between 10:00 PM and 7:00 AM to ensure a peaceful environment.
✔️ Visitors must register at the reception and are permitted in guest rooms only until 9:00 PM.
✔️ Outside food is discouraged but allowed if it does not disturb other guests or cleanliness standards.
✔️ Any accidental or intentional damage to property will be charged to the guest’s account.
✔️ Common areas such as the lobby, corridors, and lounge must be used respectfully and kept tidy.
✔️ The use of hazardous items, illegal substances, open flames, or loud equipment is strictly prohibited.
✔️ Guests must follow all safety instructions and hotel staff directions to ensure a secure environment for everyone.

? TERMS & CONDITIONS

✔️ A booking is considered confirmed only upon receipt of valid guest information and necessary prepayment as required by Crystal Inn, Agra.
✔️ Room tariffs are subject to applicable state taxes, service charges, and government revisions.
✔️ The hotel accepts major digital and card payments; cash payments must comply with local guidelines.
✔️ In the event of force majeure, such as natural disasters or unavoidable emergencies, the hotel reserves the right to amend or cancel reservations without liability.
✔️ Guests are responsible for any loss, damage, or misconduct caused during their stay.
✔️ The hotel retains the right of admission, and any guest involved in illegal or disruptive activities may be asked to vacate without refund.
✔️ Refunds, where applicable, are processed within 7–10 working days through the original payment method.
✔️ Extended stays are subject to availability and revised tariffs.
✔️ By staying at Crystal Inn, guests acknowledge and accept all hotel rules, policies, and operational guidelines.

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